Can we print custom labels and record covers? Yes, custom labels and record covers are available for achievement awards, gifts, and special events. A one-time $45 – $50 set up charge applies if you do not have a CD Cover or you do not have any art and we need create it. Simply create your artwork and send it to us as a hi-res j-peg attachment. The trim size for the LP records is 4 1/16in diameter. For the 45 rpm records, the trim size is 3 9/16in. diameter. Place a small black dot in the exact center of the label artwork so we can align our die-cutting machine. For the LP cover the art is 12″ x 12″, CD Cover is 5″ x 5″ or just add a photo. We also offer graphic design services for custom labels, LP covers and CD covers. A basic design is $45, and includes the name of a “record company” printed in the top portion of the label, and a few lines in the lower portion, such as a “song title” and artist. We will provide two proofs, after this the cost is $5.00 each. We will do everything we can to help you get it right the first time.
How do I submit my album and record sticker artwork?  E-mail high 300 dpi resolution jpeg artwork to I have a full time graphic artist on staff to help you with your design. Don’t forget to put the Last Name on your order in the title of your e-mail.
Is affiliated with RIAA? No! Awardpro makes custom platinum and gold record awards available to bands, company’s or anyone who wouldn’t have the opportunity to receive an official RIAA award. Our awards are not registered with the RIAA and are a high quality novelty. 
Will you make me a Custom Record Award of my favorite band or artist(Beatles, Elvis , etc)? Absolutely not.
How long do orders take? When payment and artwork is received, construction of your personalized award starts immediately. With proofing and shipping, your award usually takes about 2-3 weeks to arrive from the day its ordered. Worth the wait!
Cancelation Policy Can I Cancel My Order After It Has Been Placed?
You have until the end of the business day on the day your order is placed (5:00 pm PST) to cancel your order for a full refund. If canceled within 24 hours a 50% cancellation fee will be charged. Orders cannot be canceled once proofs have been sent for approval unless prior authorization is received. If you are unhappy with your award and would like a refund we will refund you your money once we receive the award back in the condition it was sent. But it must be within 5 days from the day that you received it.
By the way this has never happened.
Can I customize the plaque with my own sales numbers?  YES.  Your plaque is customized just for you. I will help you design the record album, label and/or CD Cover. This is too important to not make it over the top special.
Can I order over the phone? No. The order must be place via email in writing. You may also fax your layout to (949) 645-3190  
How do I pay for my Award? Call us or send us a phone number and we can do the credit card transaction over the phone but not the order. The order must be paid for before work can begin.
What size is the final product? Depends on which one you order. I can make it any size you want though.
Is there a discount for quantity orders? Yes. Please contact us with the quantity you need.
Do you ship outside the U.S.A.? Yes. Please contact us if you are shipping anywhere besides the U.S.A. or Canada.
How much is shipping? Depends where it is going.
Do we offer rush service? Yes. We ship from Los Angles or Florida and we will do anything we can to get it to you fast. But once it leaves our warehouse and put it in the hands of FedEx or UPS. We are not responsible for delays.